Terms of service

 

Last Updated: March 27, 2026

Welcome to www.lumina-supply.com. This website is operated by Lumina Supply. Throughout the site, the terms “we,” “us,” and “our” refer to Lumina Supply.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Refund & Return Policy.

1. Online Store Terms & Age Restriction

By using this site, you confirm that you are at least 18 years of age or the age of majority in your place of residence within Australia. You may not use our products for any illegal or unauthorised purpose, nor violate any applicable laws, including intellectual property laws.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason permitted by law. Your content (excluding payment details) may be transferred unencrypted and adapted to meet technical requirements of networks or devices.

3. Business Information & Contact Details

⚠️ Important Address Notice: The registered address in Canada listed above is for administrative purposes only and is not a return address. Returns sent here without prior approval will not be processed. Please contact support for the correct warehouse address.

4. Accuracy of Information & Modifications

We make reasonable efforts to ensure information is accurate, but we do not guarantee that content is error-free or fully up to date. Product prices and services are subject to change without notice.

5. Products, Billing & Payment

Some products may be available exclusively online in limited quantities. We reserve the right to refuse or cancel any order at our discretion, including those suspected of fraud. Accepted payment methods include those displayed at checkout (Visa, Mastercard, PayPal, etc.).

6. Shipping, Returns & Refunds

All procedures regarding the delivery and return of goods are governed by our dedicated policy pages:

7. Prohibited Uses

You are prohibited from using the site for unlawful purposes, to infringe on intellectual property, to submit false information, or to upload malicious code. Violations may result in immediate termination of your access.

8. Disclaimer of Warranties & Liability

All products are provided “as is,” except where warranties are required under Australian Consumer Law. To the extent permitted by law, Lumina Supply is not liable for indirect or consequential damages arising from the use of the website.

9. Governing Law

These Terms are governed by and interpreted in accordance with the laws applicable in Australia. Any disputes will be subject to the jurisdiction of the Australian courts.

Contact Details

For questions regarding these Terms & Conditions: Email: info@lumina-supply.com Support Hours: Monday – Friday, 09:00 AM – 05:00 PM (AEST)