Privacy policy

Last Updated: March 27, 2026

At Lumina Supply (www.lumina-supply.com), we value your privacy. This policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase.

1. Personal Information We Collect

We collect information that identifies or can be linked to you. This includes:

  • Contact Details: Name, shipping/billing address, phone number, and email.

  • Financial Information: Payment card details and transaction history (processed securely via Shopify).

  • Account Information: Usernames, passwords, and security settings.

  • Device & Usage Data: IP address, browser type, network connection, and how you interact with our website (cookies).

2. How We Use Your Information

We use your data to provide a seamless shopping experience, including:

  • Order Fulfillment: Processing payments, shipping orders, and handling returns/exchanges.

  • Marketing: Sending promotional offers or showing targeted advertisements (with your consent).

  • Security: Detecting and preventing fraudulent or malicious activity.

  • Customer Support: Responding to your inquiries and maintaining our relationship with you.

3. Disclosure to Third Parties

We may share your information with trusted partners to run our business:

  • Shopify: Our hosting platform that processes your data to enable the Services.

  • Service Providers: Logistics partners, payment processors, and data analytics providers.

  • Legal Compliance: When required by law or to protect our legal rights.

4. Your Rights and Choices

Depending on your location (including rights under the Australian Privacy Act), you may have the following rights:

  • Access & Correction: The right to request a copy of your data or correct inaccuracies.

  • Deletion: The right to request that we delete your personal information.

  • Opt-Out: You can unsubscribe from marketing emails at any time using the "Unsubscribe" link.

5. International Transfers

As an international business, your data may be transferred, stored, and processed outside of your home country (e.g., in Canada, the US, or Europe). We ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data during these transfers.

6. Security & Retention

We implement industry-standard security measures to protect your data. We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Contact 

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at:

  • Store Name: Lumina Supply

  • Email: info@lumina-supply.com

  • Registered Address: 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada

For the purpose of applicable data protection laws, we are the data controller of your personal information.