Legal notice

 

In accordance with e-commerce regulations and Australian consumer protection laws, the following official information relates to the operations of Lumina Supply.

1. Provider Identity

The website www.lumina-supply.com is operated by Lumina Supply, a registered brand committed to providing a secure, transparent, and high-quality shopping experience for the Australian market.

  • Brand Name: Lumina Supply
  • Company Name: Lumina Supply
  • Registered Office (Administrative Only): 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada
  • Official Website: www.lumina-supply.com

2. Contact Information

For any inquiries regarding products, orders, or this legal notice, you may contact our customer support team:

3. Tax and Customs Transparency (DDP)

Lumina Supply operates on a DDP (Delivered Duty Paid) basis for all shipments to Australia.

  • Final Pricing: All prices displayed on the website are final and include applicable GST and any import customs duties.
  • No Hidden Fees: Customers will not be required to pay any additional sums to the courier or customs authorities upon delivery.

4. Important Notice Regarding Returns

Please be advised that our registered office in Ottawa (Canada) is an administrative suite and is not authorized to receive returns.

  • Packages sent to this address without prior authorization will not be processed or refunded.
  • To initiate a return, you must follow the instructions provided in our Refund & Return Policy and contact support to receive the correct warehouse address.

5. Dispute Resolution

Lumina Supply is committed to resolving any customer concerns or disputes in an amicable manner. For complaints or issues regarding your purchase, please contact our support team at info@lumina-supply.com. Your rights under the Australian Consumer Law (ACL) are fully respected and protected.

6. Intellectual Property

All content on www.lumina-supply.com (including text, logos, images, graphics, and software) is the property of Lumina Supply or its suppliers and is protected by international copyright and intellectual property laws.